Confirm security challenge questions and verification phone number are current in CaseLink and TrustWorks for all users with Banking Rights
In order to increase the banking security of your estate funds, Rabobank continues to implement additional security measures to protect your accounts against fraud by enhancing their ‘know your customer’ (KYC) processes. These policies and processes are employed globally by banks of all sizes, to prevent identity theft, financial fraud, money laundering and terrorist financing. As part of the KYC process, Rabobank validates account ownership and verifies outgoing wire instructions.
To provide greater security to clients, Rabobank would like to remind all BMS clients to take the following actions to secure their banking processes:
- Ensure the phone number listed for wire verifications is listed correctly in CaseLink Office, CaseLink², CaseLink Web, and/or TrustWorks
- Set up or update the security challenge questions for each user with Banking rights in CaseLink Office, CaseLink², CaseLink Web, and/or TrustWorks.If you use more than one software platform, we recommend that you keep the answers to your security challenge questions consistent between both platforms. Rabobank will not be able to look up your answers for CaseLink if you submit a wire transfer through TrustWorks. Follow these links to update your banking security protocols:
- Complete the Outgoing Wire Request Form IN FULL from within your BMS software. As an added level of security, each Outgoing Wire Request must originate from within your BMS software with all information typed in through the software interface (except for the hand-signed authorized signature). No handwriting or cross-outs are allowed on the form. You may not update a PDF version of an Outgoing Wire Request form either – any changes MUST be made from within your BMS software. In addition, please make sure to enter the correct date and currency type when generating the Outgoing Wire Request Form.
- Remember to send the Outgoing Wire Request form to the Rabobank fax number or email address listed on the form. Fax numbers and email addresses change from time to time; however, the correct fax number and email address is always listed on the Outgoing Wire Request Form that you print out from the BMS software. Always make sure to send your forms to the number that is listed on the form rather than one that has been pre-programmed in your fax machine.
By making sure your information is updated within the BMS software and following Rabobank’s procedures outlined in this article, your outgoing wire requests will be processed without delay at Rabobank. If you have any questions about Rabobank’s banking security policies or outgoing wire verifications, please contact the BMS Banking Center via email or call 800-634-7734.