29 Jul 2015

Reminder to BMS Clients: Do Not Upgrade to Windows 10

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Windows-10Microsoft recently started rolling out Windows 10 and you might be seeing prompts to upgrade your system software. As we relayed in a previous newsletter, the BMS Hardware technicians would like to remind you not to upgrade BMS-issued computers to Windows 10 at this time due to potential issues the new system software may cause, including:

1. Common Issues in Beta

While Microsoft is planning on offering free upgrades to users with valid Windows 7 and 8 license keys for the first year, IT professionals generally recommend not switching to a brand new operating system until it’s been released for about one year (or at least until after the first service pack is released). Delaying upgrading to a brand new operating system saves users the hassle of dealing with any issues which may be present in the “beta/trial” system and allows issues to be ironed out from users’ feedback during the initial release period. These issues can cause some of your programs and applications to stop working, hindering access to your data and possibly bringing work in your office to a halt.

2. Incompatibility with PACER

Microsoft has introduced a new web browser for Windows 10 – Microsoft Edge; however, actions such as viewing the court docket, e-filing, and 341(a) filing may cease to function properly in the new browser. You can circumvent Microsoft Edge and revert to Internet Explorer 11; however, most court district websites do not function properly with Internet Explorer 11 either. Your best bet is not to upgrade your BMS-issued computer to Windows 10 at this time.

3. Subscription Fees

While the free upgrade may be tempting, there is also a possibility that you may have to pay for a subscription in order to use any features beyond basic Windows 10 functionality. Should you upgrade any BMS-issued computer equipment, you will be responsible for the Windows 10 subscription.

The BMS Hardware Team continually monitors and tests new operating systems, browsers, and system updates for conflicts that might affect BMS clients. When Windows 10 is ready to support the needs of BMS clients, we will communicate that news to you. If you have any questions, please contact the Hardware Support Technicians in the BMS Support Center for assistance by phone (800-634-7734 x2) or email.

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