01 Nov 2016

Reap Greater Productivity with Chat Support

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Support at the click of a button is just one of the bountiful rewards you can reap as a BMS client. If you have a question in CaseLink, simply navigate to the “Chat” option and connect with a BMS Support team member for a quick answer and even greater productivity – you can continue to work within the software while receiving support via chat.

Live Chat support is available during the same hours as the BMS Support Center – 8:00 am to 8:00 pm ET (5:00 am to 5:00 pm PT).

Not sure how to access Live Chat for support? Learn how in this quick 2-step tutorial:

Step 1: Accessing Chat Support

Getting help from a BMS Customer Service Representative via chat is quick and easy!

CaseLink² and CaseLink Web Users:

Click on the Chat icon on the global menu at the top right of the screen in CaseLink2.


CaseLink Office Users:

Click on the “Chat Support” option in the global quick link bar at the top of the screen in CaseLink Office. *Note: This may be located under a “More…” tab in your global quick link bar if your application window is narrower than displayed in the screenshot below.


The Chat Support window will open in your default web browser. If you don’t see the window, please make sure to disable the pop-up blocker in your web browser so that the chat window can be displayed.

Step 2: Type Your Question

Once the chat window is displayed on your screen, fill in the form and click “Submit” to speak to a Client Support Representative. Once one of our Software Support Analysts gets notified of your chat request, the window will allow you to enter your message.


Type in your question and one of our Software Support Analysts will respond. It’s that simple!

Try chat the next time you need to contact BMS Support! If you are not totally convinced after you try Live Chat, you can always contact us by phone or email as well.