01 May 2017

Cover Your Banking Bases with Current Profile Information

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Cover your bases and make sure your profile information is current and correct to ensure there are no delays with your outgoing wire verifications and to better secure your banking processes.

The BMS Banking Center is asking that all clients take the following actions to secure their banking processes:

  1. Ensure the phone number in the Trustee Profile is listed correctly for wire verifications inside CaseLink or TrustWorks.
  2. Set up or update your security challenge questions in CaseLink or TrustWorks. If you use more than one software platform, we recommend that you keep the answers to your security challenge questions consistent between both platforms. The bank cannot look up your answers for CaseLink if you submit a wire transfer through TrustWorks (or vice versa).
  3. Complete the Outgoing Wire Request form IN FULL from within your BMS software. As an added level of security, each Outgoing Wire Request must originate from within the BMS software with all information typed in (except for the authorized signature). No handwriting or cross-outs are allowed on the form. You may not update a PDF version of an Outgoing Wire Request Form – any changes MUST be made from within the BMS software. In addition, please make sure to enter the correct date and currency type when generating the Outgoing Wire Request Form.
  4. Remember to send the Outgoing Wire Request Form to the fax number or email address listed on the form. Fax numbers and email addresses change from time to time; however, the correct fax number and email address is always listed on the Outgoing Wire Request Form that you print out from your BMS software. Always make sure to send your forms to the number that is listed on the form rather than one that may have been pre-programmed in your fax machine.

By making sure your information is updated and following the procedures outlined in this article, your outgoing wire requests will be processed without delay. If you have any questions about banking security policies or outgoing wire verifications, please contact the BMS Banking Center via email or call 800-634-7734.

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