06 Mar 2017

Chat Support is Your Shining Rainbow to Productivity

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You don’t need magical leprechauns to get quick support in CaseLink! If you have a question, simply navigate to the “Chat” option in your software and instantly connect with a BMS Support team member for a shining rainbow of support. The luckiest part? You can continue to work within your software while receiving support via chat!

Live Chat support is available during the same hours as the BMS Support Center – 8:00 am to 8:00 pm ET (5:00 am to 5:00 pm PT).

Not sure how to access Live Chat for support? Learn how in this quick 2-step tutorial:

Step 1: Access Chat Support

Getting help from a BMS Customer Service Representative via chat is quick and easy!

CaseLink² Users:

Click on the Chat icon on the global menu – it’s located in the top right of the screen.

CaseLink Office Users:

Click on the “Chat Support” option in the global quick link bar at the top of the screen in CaseLink Office.

Note: The “Chat Support” option may be located under a “More…” link in your global quick link bar on narrower screens.

The Chat Support window will open in your default web browser. If you don’t see the window, please make sure to disable the pop-up blocker in your web browser so that the chat window can be displayed.

Step 2: Type Your Question

Once the chat window is displayed on your screen, fill in the form and click “Submit” to get in touch with the BMS Support Center. Once one of our Software Support Analysts gets notified of your chat request, the window will allow you to enter your message.


Type in your question and we’ll respond. It’s that simple!

Try chat the next time you need to contact BMS for software support! If you are not totally convinced after you try Live Chat, you can always contact us by phone or email as well.