03 Jun 2015

BMS Clients Love Using Live Chat For Support

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BMS Clients Love Using Live Chat For Support

Sample-Chat-Window-squareJust over 2 months ago, we introduced chat-based support as another option for getting the answers you need from the BMS Support Center. Since then, many BMS clients have used Live Chat support and have rated this support option with high marks especially because you to continue doing your work while getting support from BMS at the same time.

Live chat support is available during the same hours as the BMS Support Center – 8:00 am ET to 8:00 pm ET (5:00 am PT to 5:00 pm PT).

Not sure how Live Chat works? Read this quick 2-step tutorial:

Step 1: Accessing Chat Support

Getting help from a BMS Customer Service Representative via chat is quick and easy.

CaseLink Web Users: Click on the “Chat Now” button in the bottom right corner of the CaseLink Web screen.

CLW-ChatButton

CaseLink Office Users: Just click on the new “Chat Support” option in the global quick link bar at the top of the screen in CaseLink Office.

CL-Office-13.22-Chat-Support

The chat support window will open in your default web browser. If you don’t see the window, please make sure to disable the pop-up blocker so that the chat window can be displayed.

Step 2: Type Your Question

Once one of our Customer Service Representatives gets notified that you want to chat, the window will update and allow you to enter your message.

 Sample-Chat-Window

Type in your question or inquiry and one of our customer service representatives will respond. It’s just that easy!

Try chat the next time you need to contact BMS Support. If you’re not totally convinced after you try Live Chat, you can always contact us by phone or email as well.

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One Response to BMS Clients Love Using Live Chat For Support
  1. […] course, you are always welcome to use our Live Chat support or email us with any support-related […]

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