01 Mar 2016

Behind the “Green” Curtain: Barbara Hughes

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barbara-fullProviding superior support to our clients is a key differentiator for BMS. We consistently hear from clients that they appreciate the assistance they receive from the team members in the BMS Support Center. You’ve heard their voices over the phone over the years. But who are they? Take a closer look in our continuing series “BMS Behind the ‘Green’ Curtain” where we profile a different BMS team member each month.

This month, meet Barbara Hughes—a Senior Support Analyst:

Q: Where are you from originally and how did you get into software support?

A:  I’m originally from Gore Springs, Mississippi.  In 1990, I started working with BMS in the Conversion Department. I moved over to Software Support in 2002.

Q: How long have you been working with BMS?

A: I have been with BMS for 26 years!

Q: What do you love about your job?

A: As a Support Analyst, I love providing excellent service to all of our clients by using my in-depth knowledge of our company’s products and programs as well as being able to share my experiences with other members of the Software Support team. I love that my job challenges me every day in different ways, and I also love my coworkers—they are practically my family.

Q: What is a unique challenge you’ve helped a client overcome?

A: I received a call from a trustee assistant who was on vacation. Her trustee needed a report right away to file with the court but the assistant did not have Internet access and could not log in remotely. To resolve the issue, I downloaded her data and created the report for her, then emailed the report to the trustee so that it could be filed. The assistant was thrilled and she said, “I know I can always count on my Barbie!”

Q: What is the greatest compliment you’ve received from a client?

A:  At the beginning of this year, I received a compliment from a trustee assistant for the assistance I provided on her 1099s last year.  She said this was the first year that she didn’t have issues, and she attributed this to my assistance.  Then, she said I was amazing!

Q: What is a software tip you think all clients should know?

A: CaseLink Office and TrustWorks users should make sure that the homepage of your software reflects your updated bank balances when you first log in each day. On the home page under Banking, if the “Last communication to Bank occurred at” date does not show the current business day or the “Balance” date is not one business day prior to the current date then the agent has not been communicating with BMS and, typically, needs to be restarted – something that is easy to do.

Bank balances are automatically updated for CaseLink Web users so there is no need to check.

Q: What’s your favorite part about working at BMS?

A:  BMS is a great company to work for.  We have so many wonderful clients, and I love that I can help to quickly resolve their issues.  Also, BMS has great, knowledgeable employees across the organization, so if I have to go outside of my department for additional information, I feel confident that I have the right answers for the client.

Q: What do you enjoy outside of working at BMS?

A: I enjoy working with the Outreach Ministry at my church—preparing boxes and giving out food twice a month to those that are less fortunate.  I also enjoy hiking and spending quality time with my family.

Q: Share a fun fact about yourself!

A: I love entertaining, cooking, and hanging out with friends while sharing a nice bottle of wine!

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2 Responses to Behind the “Green” Curtain: Barbara Hughes
  1. I’ve spoken to Barbara countless times over the last 20 years while working for the trustee department here at SulmeyerKupetz. She’s truly a wonderful person. Thanks, Barb.

  2. Elaine VanCise March 7, 2016 at 6:15 am

    How wonderful to be able to put a face with a name. You are always my go to person. Thanks for all you do.

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