Providing superior support to our clients is a key differentiator for BMS. We consistently hear from clients that they appreciate the assistance they receive from the team members in the BMS Support Center. You’ve heard their voices over the phone over the years. But who are they? Take a closer look in our continuing series “BMS Behind the ‘Green’ Curtain” where we profile a different BMS team member each month.
This month, meet Lisa Magness—Sr. UI/UX Designer. Lisa works on the user interface and user experience for all BMS software platforms:
Q: Where are you from originally and how did you get into user experience design?
A: I grew up in Huntington Beach, CA, spending my summers at the beach. Honestly, I fell into User Interface/User Experience. My background is in Graphic and User Interface Design which led me down the path to User Experience, which is a relatively new field.
A lot of people ask, “What is UX design?” While UI design focuses on the look of the software, UX focuses on designing the best user experience while you interact with the software. Basically, I design elements within the software specifically with the quality of the user’s experience in mind. I focus on improving the utility, ease of use, and efficiency our software from your perspective.
Q: How did you start working with BMS and how long have you worked here?
A: I have been with BMS for 4 and a half years now. I was originally recruited for the dual position of User Interface Designer on CaseLink Web, and Graphic Designer for the Marketing Team. Then, after I had been here for a year there was an opportunity to take on the responsibility of overseeing the User Experience and I was took on the role of Senior UI/UX Designer.
Q: What do you love about your job?
A: Collaborating with talented people and solving problems!
Q: What is a unique challenge you’ve solved at BMS?
A: Branding! Not long after I was hired it became very apparent to myself and our Marketing Director that BMS the logo and overall brand and website did not reflect the dynamic, innovative culture of the company. I collaborated with our Marketing Director to prepare a new “look” for BMS, which turned out to be very bold, with new colors, a completely different design direction to help our company stand apart within the industry. When we presented the new branding to the BMS executive team, to our surprise and delight, they loved the new look! This is the branding we currently have in place today for BMS. It was a great deal of effort to rebrand all of the marketing collateral and products, but so rewarding.
Q: Share an interesting fact about our software.
A: Every Bankruptcy and Insolvency practice operates a little differently. All of our software platforms, CaseLink Office, CaseLink Web or TrustWorks, are developed to be able to meet the varying needs of each of our clients across the nation. BMS is the only software provider that has software that is compliant with the requirements for all 93 bankruptcy court districts. One of the main ways we are able to do so is by offering customizations through the profile & settings options in our software. Take some time to review and adjust these settings, as they can dramatically change how the software behaves and can override the “default” settings to allow for district-specific requirements – saving you much time and effort.
Q: What’s your favorite part about working at BMS?
A: Originally, I was really impressed with our coffee selection. It’s pretty amazing. But, hands down I continue to be impressed with the people I get to interact with from all across our organization.
Q: What do you enjoy outside of working at BMS?
A: When I am not working I enjoy spending time with my son, Jackson, who will be 7 in September. I also just started riding with the BMS Bike Club. It is so much fun. We have a bike trail just outside our building and we can literally hop on our bikes after work and bike to the Newport Back Bay for a great workout and fun times.
Q: Share a fun fact about yourself!
A: My parents picked out my name based on the initials LEM which stand for “Lunar Excursion Module,” a project my father worked on for the aerospace industry!