06 May 2016

Behind the “Green” Curtain: Andrea Gordon

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Providing superior support to our clients is a key differentiator for BMS. We consistently hear from clients that they appreciate the assistance they receive from the team members in the BMS Support Center. You’ve heard their voices over the phone over the years. But who are they? Take a closer look in our continuing series “BMS Behind the ‘Green’ Curtain” where we profile a different BMS team member each month.

This month, meet Andrea Gordon—Special Projects Manager. Andrea oversees our team that works on, among other things, client migrations, data conversions, setting up custom merge documents, and creating district-specific reports:

Q: Where are you from originally and how did you get into software support?

A: I’m a native of Orange County, CA. I never moved far from the city I grew up in—Tustin, CA— except for the two years when I lived in Jamaica, where my parents grew up. I never intended to go into software development—what started out as a temporary job turned into a real passion for data and puzzles. I’m grateful that my work is new, fresh, and exciting every day.

Q: How long have you been working with BMS?

A: I started working at BMS as a temporary contractor on a project called American Debtor Education, providing low-cost educational resources to eligible debtors. That two-month contract thankfully turned into what will be 10 years working at BMS this summer!

Q: What do you love about your job?

A: I am blessed to work with intelligent, funny, and thoughtful people every day, both my colleagues and our clients. There’s a camaraderie that has grown between people working toward a common goal and becoming better together.

Q: What is one thing you’d like clients to know about their data or merge documents?

A: Your merge templates are precious and vital to the way you run your business. Protect them. As ransomware threats become more common, merge template users should back up the files externally on a regular basis along with all of your other digital data.

Q: What is a unique challenge you’ve solved at BMS?

A: A few years ago I worked with a client who had administered a case outside of any software program for more than 13 years. He decided it was time to start using a software solution and loved CaseLink Office. It was a thrill to turn all of his work—including his spreadsheets, notes, the docket, and bank statements—into a database that would do the heavy lifting for him. Through that project, I was able to really test what I had learned from colleagues and clients to recreate his data within the software. It was a great learning experience and thrilling as our new client learned to understand his own data within his new software. I was really proud when the case’s TFR was filed and his office was finally able to disburse the case with the help of BMS software.

Q: What is a software tip you think all clients should know?

A: When the courts changed the bankruptcy forms, we built a better system for providing you with petition and schedule data directly to your software.

CaseLink Web already places assets in the correct order on your prep sheets; however, the assets that are uploaded to your prep reports in CaseLink Office may still be in the old property type order. CaseLink Office users can fix this easily by following these steps:

  1. Locate the .qpr file with the same file name as your prep sheet in the WPDOCS folder
  2. Right click on the file and click Open as a text file using the Notepad application
  3. In the file, Edit and Replace all instances of “PropTypeID” with “Seq_no”
  4. Save and close

Using this method, your prep sheets will reflect the same order as the schedules.

Q: What’s your favorite part about working at BMS?

A: It’s impossible to be bored working at BMS when there are so many new projects with new problems to work on and solve. This company is made up of employees and clients who work harder and smarter than anyone else I’ve ever worked with. My coworkers and clients keep me busy all day long, and make me laugh constantly. I’m always learning, and sharing what I have learned with others is such a joy. It’s a really fun place to work!

Q: What do you enjoy outside of working at BMS?

A: I love to Lindy hop, which is a swing dance, and by extension, I spend most of the day listening to traditional jazz. I’ve also just started road biking. It’s addictive, especially when I get to ride with some of my friends from work. When I’m not doing either of those things, I participate in a number of activities with my church including study and community service.

Q: Share a fun fact about yourself!

A: When I was younger and didn’t embarrass easily, I used to compete at Lindy hop events on an amateur level. You can still find some videos on YouTube among the other videos of Andrea Gordons of middling fame.